tger123 FAQ
Users of tger123 ask about a range of topics: how to verify your account, how deposits and withdrawals work, what the rules are for football betting and live-dealer games, and how we protect your data. This FAQ page answers the most common questions so you can get started confidently on our platform.
Below, you'll find answers to questions about account registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks), game rules for our sportsbook and live-dealer tables, and account security. If your question isn't covered here, our support team is available during business hours to help clarify any detail.
For more detailed information about your rights and obligations, please refer to our Terms and Conditions and Legal NoticeThese pages explain our jurisdiction-restricted service model, dispute resolution, and compliance practices in full.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
Find answers to frequently asked questions about opening an account, making payments, understanding game rules, and keeping your account secure on tger123.
Account and registration
We require a valid national identity document (such as an Indonesian KTP or passport) and a recent photo of yourself holding the document. During your first withdrawal request, we may also ask for proof of your payment method—for example, a screenshot of your DANA, e-wallet, mobile banking, or local payment account showing your name and phone number. This verification protects your account and complies with anti-money-laundering requirements in our operating jurisdiction. Verification typically completes within one to two business days after you submit documents.
On the login page, click "Reset password" and enter your registered email address. We'll send you a reset link within a few minutes. Follow the link, create a new password, and you'll be able to sign in immediately. If you don't receive the email, check your spam folder or contact our support team. For security, password reset links expire after 24 hours, so complete the process promptly if you request one.
On the login page, click "Reset password" and enter your registered email address. We'll send you a reset link within a few minutes. Follow the link, create a new password, and you'll be able to sign in immediately. If you don't receive the email, check your spam folder or contact our support team. For security, password reset links expire after 24 hours, so complete the process promptly if you request one.
Payments and transactions
We do not charge deposit or withdrawal fees. Your full amount reaches your tger123 account or your bank / e-wallet when you withdraw. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own fees depending on your account type and the transaction size. We recommend checking your provider's terms before you deposit. We keep our payment process transparent—no hidden charges on our side.
We review withdrawal requests during standard banking hours. If you request a withdrawal on a weekday morning, we typically process it the same day. Weekend and holiday requests—for example, during Idul Fitri or Idul Adha—are queued and processed on the next business day. Once approved, your funds transfer to your chosen payment method (mobile banking, local payment, or bank account). The receiving provider may take an additional 1–3 business days to credit your account, depending on their processing schedule.
No. For security and legal compliance, your deposit and withdrawal payment methods must be registered in your own name. If you attempt to use someone else's online payment, e-wallet, mobile banking, or bank account, your withdrawal will be rejected during verification. If you do not have your own payment method, set one up with your preferred provider before you deposit on tger123.
We support nine payment methods: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and direct bank transfers to e-wallet, mobile banking, local payment, or online payment accounts. You can deposit via any method and choose which one to use for withdrawals. Each method is encrypted and processed through our licensed payment partners. If you have trouble with one method, our support team can help you troubleshoot or suggest an alternative.
Game rules and gameplay
Read our Terms and Conditions to understand account policies, dispute resolution, and jurisdiction restrictions. For specific games, tger123 displays the full rules in each game's help section. For sportsbook markets (Liga 1, Piala AFF, Champions League), we list settlement rules, including how draws and postponed matches are handled. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), rules cover card values, payout odds, and bet limits. For slots, we display RTP (return to player) rates and bonus mechanics. Taking time to read these prevents confusion and ensures fair play.
Our weekly cashback is calculated based on net losses (the amount you wager minus any winnings) across all games during the calendar week. At the end of the week, eligible accounts receive a cashback credit applied automatically to their balance. Exact percentages and eligibility criteria are shown in our promotions section when you log in. Cashback is subject to our standard terms and may vary week to week based on promotional schedules.
Yes. Our mobile app for Android and iOS includes low-data streaming for live-dealer tables, which allows you to play blackjack, roulette, baccarat, and Dragon Tiger on 4G networks without buffering. Sportsbook and slot games require even less bandwidth. Download our app from the platform and adjust your video quality in settings if you're on a slower connection. We designed tger123's mobile experience specifically for users in regions where bandwidth is limited.
We offer a comprehensive range: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets covering Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile), and slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. New games and markets are added regularly. Log in to your account to see the full current library and filter by game type.
Security and account care
We protect your data with industry-standard encryption (SSL/TLS) for all data in transit. Your identity documents, payment information, and account history are stored securely and are never shared with third parties for marketing or external use. We comply with data-protection standards aligned with international best practices and respond to law-enforcement requests only when required by our operating jurisdiction's law. For complete details, read our Privacy Policy
Our support team is available during standard business hours to help with account questions, payment issues, and game clarification. You can contact us in English or Indonesian. Response times vary depending on volume, but we aim to address your query within a reasonable timeframe during operating hours. For urgent account security issues (such as unauthorised access), contact support immediately and we will prioritise your case.
tger123 services are available only in jurisdictions where local law permits online wagering. We do not offer our services in jurisdictions where online wagering is prohibited by law. Before you open an account, you are responsible for verifying that access to tger123 complies with the regulations in your location. Our Legal Notice explains our jurisdiction-restricted model in detail. If you are unsure whether tger123 is available where you are, contact our support team for clarification.
If you notice unauthorised transactions, withdrawals to unfamiliar payment methods, or login attempts you don't recognise, contact our support team immediately. Change your password right away and avoid logging in from public WiFi until the issue is resolved. We will investigate suspicious activity, freeze your account if needed, and help you secure it. Do not share your password or verification codes with anyone, even if they claim to be from tger123 support.